SHIPPING & DELIVERY

We try to make sure that each bag will reach its new home as quickly and conveniently as possible. However, estimated arrival dates cannot be guaranteed for the reasons beyond Mae & Ivy’s control, such as delays caused by customs, temporary technical issues, weather conditions or postal mishandling. We ship Monday through Friday, excluding weekend and selected holidays. The delivery takes 1-10 business days, depending on the country of destination. The delivery times and the delivery cost per zone serve as an estimate and can be found below. All prices include 21% VAT.

THE NETHERLANDS
- Free shipping above 65,00 euro
- Shipping cost 6,95 euro
- Delivery 1-3 days

EUROPE
- Free shipping above 85,00 euro
- Shippings cost 12,50 euro
- Delivery 3-5 days

REST OF THE WORLD
- Free shipping above 85,00 euro
- Shippings cost 17,50 euro
- Delivery 5-10 days

Wrong address disclaimer
Please make sure that the all the shipping details are provided correctly. You can always check the confirmation e-mail to ensure that the delivery address is correct. If you notice a mistake in your details, please reach out to us at info@maeandivy.com immediately! While will do our best to speed up the correction process, package redirection may still result in a delayed or even a failed delivery. In case of a failed delivery the parcel is returned to the sender. Should you request re-shipping the order, additional delivery fees may be applied.

Order cancellation/ modification
If you decide to cancel or change your order, please write to us at info@maeandivy.com as soon as you place your order. If your order hasn’t been dispatched yet, we will try to make the change or cancellation wherever possible.