We try to make sure that each bag will reach its new home as quickly and conveniently as possible. However, estimated arrival dates cannot be guaranteed for the reasons beyond Mae & Ivy’s control, such as delays caused by customs, temporary technical issues, weather conditions or postal mishandling. We ship Monday through Friday, excluding weekend and selected holidays. The delivery takes 1-10 business days, depending on the country of destination. The delivery times and the delivery cost per zone serve as an estimate and can be found below. All prices include 21% VAT.
THE NETHERLANDS
- Free shipping above 65,00 euro
- Shipping cost 6,95 euro
- Delivery 1-3 days
EUROPE
- Free shipping above 85,00 euro
- Shippings cost 12,50 euro
- Delivery 3-5 days
REST OF THE WORLD
- Free shipping above 85,00 euro
- Shippings cost 17,50 euro
- Delivery 5-10 days
Wrong address disclaimer
Please make sure that the all the shipping details are provided correctly. You can always check the confirmation e-mail to ensure that the delivery address is correct. If you notice a mistake in your details, please reach out to us at info@maeandivy.com immediately! While will do our best to speed up the correction process, package redirection may still result in a delayed or even a failed delivery. In case of a failed delivery the parcel is returned to the sender. Should you request re-shipping the order, additional delivery fees may be applied.
Order cancellation/ modification
If you decide to cancel or change your order, please write to us at info@maeandivy.com as soon as you place your order. If your order hasn’t been dispatched yet, we will try to make the change or cancellation wherever possible.